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Shipping
Delivery & Shipping Policy
Pandiya’s Fresh Fish – Fresh & Perishable Products
We take great care in preparing, packing and delivering our fresh fish, seafood and meat products. As these are fresh and perishable food products, customers should ensure that someone is available to receive the order during the scheduled delivery period.
Local Direct Delivery
Local orders are delivered directly by the Pandiya’s Fresh Fish delivery team.
Local delivery charges:
- FREE delivery on orders of £30 or more
- £3 delivery charge for orders below £30
Our usual delivery windows are:
| Area | Delivery Day | Approx. Delivery Time |
|---|---|---|
| High Wycombe | Saturday | 12:00 PM – 2:00 PM |
| Maidenhead | Saturday | 2:00 PM – 3:00 PM |
| Reading | Saturday | 4:00 PM – 6:00 PM |
| Slough | Saturday | 6:00 PM – 7:00 PM |
| Aylesbury | Sunday | 8:00 AM – 10:00 AM |
These are estimated delivery windows and may vary slightly depending on traffic, weather, the number of deliveries and other circumstances.
Receiving Your Local Delivery
Customers should ensure that someone is available at the delivery address during the expected delivery window.
For flats, gated apartments or buildings with restricted access, please provide:
- Flat/door number
- Entry or intercom instructions where appropriate
- A working contact telephone number
Our driver will normally ring the doorbell or contact the customer when arriving.
If no one is available and we are unable to safely complete the delivery, we will attempt to contact the customer.
Because the order contains fresh and perishable products, unsuccessful delivery caused by the customer being unavailable may affect product quality. Pandiya’s Fresh Fish cannot accept responsibility for deterioration resulting from an avoidable delay after a reasonable delivery attempt has been made.
Nationwide Delivery
For customers outside our direct local delivery areas, we offer nationwide delivery using a third-party courier service.
Nationwide delivery terms:
- Minimum order: £50
- Shipping contribution: £5
- Nationwide deliveries are generally scheduled for Friday
The £5 shipping charge contributes towards:
- Courier delivery costs
- Insulated protective packaging
- Ice/cold packs
- Secure packaging materials required for transporting fresh products
Pandiya’s Fresh Fish bears part of the remaining packaging and courier costs.
Fresh Food Packaging
Nationwide orders are carefully packed using insulated packaging and cold packs to help maintain appropriate cold conditions during the planned delivery journey.
Our packaging is intended to support the normal scheduled delivery period. It should not be considered refrigerated storage for an extended period following a failed or delayed delivery.
Failed Courier Delivery – Customer Not Available
If the courier attempts delivery but no one is available to receive or sign for the parcel, the courier may leave a calling card, arrange another delivery attempt or redirect the parcel to a collection point.
As the parcel contains fresh and perishable food, the customer must arrange collection or redelivery as soon as possible.
Where the courier has made a valid delivery attempt but delivery could not be completed because the customer was unavailable, any subsequent delay and associated risk to the condition of the products becomes the customer's responsibility.
Pandiya’s Fresh Fish cannot accept responsibility for deterioration or loss of freshness resulting from the customer failing to receive or promptly collect the parcel after an attempted delivery.
Courier Delays
Occasionally, courier delays may occur because of depot problems, traffic, weather, operational issues or other circumstances outside our control.
If a courier delay occurs before the first delivery attempt, please contact us immediately. We will check the tracking information and assist with the courier wherever reasonably possible.
Because the products are perishable, significant courier delays will be reviewed individually.
Check Your Order Immediately
Once your order arrives:
Please open the parcel promptly and refrigerate or freeze the products immediately, as appropriate.
If you notice damaged packaging, leakage, an unusual temperature or any concern about the condition of the products, please contact us immediately and provide photographs where possible.
Customers should not consume any product if they reasonably believe it has not remained appropriately chilled.
Delivery Address Responsibility
Customers are responsible for providing a complete and accurate address, including the correct:
House/flat number, street, postcode, telephone number and any necessary access instructions.
Delays caused by incorrect or incomplete delivery information supplied by the customer may affect our ability to guarantee product condition.
Pandiya’s Fresh Fish
www.pandiyasfreshfish.com
WhatsApp: +44 7394 339199
Nothing in this delivery policy affects customers’ statutory rights under applicable UK consumer law.
I would also put the town-by-town delivery timetable in a separate highlighted box on the Delivery page, because customers will find that information much faster than if it is buried inside the full policy.